Language & Cultural Services

MGH&FC is committed to ensuring access to its interpreter services, programs and activities which are available at no cost to all patients, family members and visitors.

Mason General Hospital

hours
  • Open 24 Hours, 7 Days a Week

Language & Cultural Services

MGH&FC is committed to ensuring access to its interpreter services, programs and activities which are available at no cost to all patients, family members and visitors.

We provide professional medically certified interpreters at no charge to non-English speaking (Limited English Proficient), deaf or hard of hearing, blind or other sensory impaired patients. Patients, family members, visitors and MGH&FC staff can request interpreters 24 hours a day, 7 days a week.

MGH&FC encourages patients, family members and visitors to use the services of medically certified trained interpreters. A variety of interpretation methods are available.

  • The use of a Video Remote Interpreter (VRI) that provides interpreting services from medically certified interpreters through a secure network. The access to languages also includes American Sign Language (ASL) 24 hours a day, 365 days a year.
  • Telephonic interpretation is available 24 hours a day, 365 days a year.
  • Language brokers/interpreters are available so that our patient population language needs are met for in-person interpretation situations.
  • Assistive devices are available for deaf/hard of hearing patients including whiteboards and TTY/TDD telephone.

Accessibility

MGH&FC will provide services to persons with disabilities and work with the individual to determine what aids or services available can best address their needs.

Concerns

If you believe that MGH&FC has failed to provide these services or discriminate in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the MGH&FC Compliance Officer, PO Box 1668, Shelton, WA 98584, 360-426-1611 ext. 28390 or 360-427-3656, 360-427-9593 (TTY), 360-427-1921 (Fax). You may file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Compliance Office is available to assist you.

You can also file a civil rights complaint with the U.S. Department of Health & Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by email or phone at:

U.S. Department of Health & Human Services

200 Independence Avenue SW, Rm. 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD) Complain forms are available at http://www.hhs.gov/ocr/office/file/index.html.