Pay Your Bill

Contact Mason Health for Financial Assistance and Patient Accounts Office Location

Mason Health wants you to understand your hospital bill. If you have any questions please call (360) 427-3601; from Allyn call (360) 275-8614 and ask for the Patient Accounts Office. A Spanish interpretation services are available.

Starting Monday, March 8, the Patient Accounts Office has now re-opened to the public. Safety precautions are in place and masking is required.

ADDRESS

2505 Olympic Hwy, Suite #450 Shelton, WA 98584

CUSTOMER SERVICE HOURS

Monday - Friday: 8 a.m. - 4:30 p.m.

Please contact us by phone or email us at hospitalbillingquestions@masongeneral.com for assistance.

Financial Assistance Move

Disclosure of Healthcare Charges

Review the Disclosure of Healthcare Charges - Go to Disclosure of Healthcare Charges

Consolidated Family Billing

Mason Health continues to be able to send you one billing statement for services you had at our hospital, or at any of our clinics.

For more information follow these links:

Financial Assistance/Uncompensated Care

Mason Health has a Financial Assistance/Uncompensated Care Policy. This policy contains the guidelines for people to follow if they need any assistance with payment of their hospital bills. This policy applies to those who do not have insurance AND those who have insurance, and is based on income levels. Please ask at the Admitting area or the Business Office for a copy of the guidelines and an application. Completed applications should be sent or delivered to the Business Office.

Hospitals which are nonprofit and recognized as 501(c)(3) organizations (including Public Hospital District No. 1 of Mason County) shall limit amounts charged for emergency or other medically necessary care provided to individuals eligible for assistance under this Financial Assistance Policy to not more than the amounts generally billed to individuals who have insurance covering such care and may not collect “gross charges” from such individuals. See requirements WAC 246-453-040 and WAC 246-453-050 and IRS 501(r). This financial assistance update is effective for dates of service beginning January 1, 2016. Elective services are not covered under our Financial Assistance Policy or the 501(r) requirements.

Our Financial Assistance/Uncompensated Care Program is based on a sliding fee schedule extending up to 400% of the federal poverty level. In order to qualify you need to do three things:

  1. Complete the Financial Assistance/Uncompensated Care application
  2. Provide information about your family's gross income (income before tax deductions)
  3. Sign and date application

After all the criteria have been met, a determination will be made based on the income information.

Credit Policy

Mason Health recognizes the challenging times we are all facing. We are available to speak with you and can assist you with your bill. Please reach out to us if you have any questions or concerns. Financial arrangements should be made prior to admission for any pre-scheduled services. A deposit will be requested for services as appropriate. For those with insurance coverage, co-payments and deductibles will be requested at the time of service. If payment arrangements are needed, we ask that they are set up within 15 days from the date of service; whenever the bill cannot be paid in full at the time of the first billing statement. The account guarantor is responsible for making appropriate financial arrangements with the Business Office.

If payment arrangements are needed, the payment schedule is as follows:

Balance Months To Pay

Workman’s Compensation

For services that are the result of a work related injury the Business Office will need the following information:

  • Employer name, address and phone number
  • Date of injury
  • Claim number, if applicable

You must notify your employer of an on-the-job injury. Your employer will need to submit additional information to the industrial carrier. Mason General Emergency Room physicians cannot help you with reopening a closed claim. You will need to go to your primary care physician for this service.

Auto Insurance

For services related to a motor vehicle accident, the Business Office will submit a bill on your behalf once the following information is received:

  • The name of the responsible party
  • The name and phone number of the responsible party's insurance carrier and agent's name
  • The guarantor's auto insurance company name, phone number, and Agent name
  • Any claim numbers assigned to you for this particular accident

    Mason Health will not wait for litigation with regard to an accident. It will be your responsibility to pay the bill in a timely manner if insurance does not pay timely.

    Insurance Information

    Mason Health will bill your insurance company if all needed information and a copy of your insurance card is presented at the time of registration. At the time of registration, you will be asked to sign a form authorizing your insurance company to assign insurance benefits to Mason Health. You are expected to pay for charges that are not covered by insurance such as co-payment, coinsurance, non-covered and deductible amounts. Questions regarding insurance coverage or benefits must be directed to your insurance company. Is it your responsibility to know and meet the requirements of your insurance policy for pre-approval of your hospital service(s).

    Contracted Payors

    Mason Health is currently fully contracting and in-network with the following payors/insurers:

    Commercial Plans:

    • Aetna

    • Cigna

    • First Choice Health Network

    • Humana/ChoiceCare

    • Kaiser Foundation Health Plan of Washington (all plans in-network as of March 15)

    • Premera BlueCross

    • Regence BlueShield (includes

    Uniform Medical Plan)

    • UnitedHealthcare

    Medicaid:

    • Amerigroup of Washington

    • Coordinated Care (foster children

    program only)

    • Molina Healthcare

    • UnitedHealthcare

    • Washington State Apple Health/HCA

    Medicare:

    • Aetna Medicare Advantage

    • Kaiser Medicare Advantage

    • Regence Medicare Advantage

    • Noridian/CMS

    Other Payors:

    • Labor & Industries

    • Healthnet TRICARE

    • Opticare Vision

    • EyeQuest Vision

    • VSP Visioncare (Molina Healthcare enrollees only)


    If you have questions relating to a provider’s preferred, participating, network or non-network status, please refer those questions to your insurance company. The patient is responsible for meeting the requirements of their insurance policy and all questions regarding insurance coverage or benefits must be directed to your insurance company.

    **No one will be denied services based on inability to pay. Discounts are available based on family size and income.**