Our Patients are Talking About Us! Comments from Patients of Mason Health

Praise for two nurses at Mason General Hospital

On the evening of Monday 1/31/22 my wife had a sudden and serious complication from an infection that had gone sceptic. We live far out on the edge of the county where EMS is nonexistent. I raced her into Mason General Hospital as she became suddenly very feverish, non-responsive and with the look in her eyes that she was slipping away forever. You need to understand that our relationship may not be typical. This late in life, both 55, we are still each others best friends and she truly is my other half. I was near certain that I would lose her that night. This was a shock to my core and I have faced dangers and fearful times in life but this one was debilitating.

Her condition was immediately apparent to an ER nurse named Allison that took her back for urgent care rather than waiting for forms to be summited. Throughout the night Allison was forthright in communicating with me in a clear and compassionate fashion. Tuesday morning my wife was stabilized and transferred to the ICU wing and the care of a nurse named Amanda, among others. Similar to Allison, Amanda was the epitome of professional and compassionate care -- constantly communicating care and diligently securing a bed in another facility when needs exceeded Mason General's scope, given the urgency to resolve the situation with surgery.

I cannot imagine how tired your whole staff must be dealing with not only the day-to-day trauma, but also the intermittent waves of Covid-19 cases. The added layers of procedure and personal risk serving the community must be fatiguing on every level. Still your staff conducted themselves in a quiet, confident, calm, compassionate manner that not only saved my wife's life but calmed me in a downright hellish 24-hour period of no sleep and worry. I am retired service manager of a large dealership in Thurston County. I understood that I was not, nor were my 93 employees, "in the car business." We were in the people business. Your nurses might work with medical equipment and perform medical procedures but they understand that like me, they are in the "people business." Not simply serving the patient, but day-in-and-day-out dealing with distraught family members. These two nurses are the rocks that the waves of chaos crash into. Unmoving. Unwavering. Determined to stand and do what is required to save and comfort all involved.

Mason Health, and indeed the greater community is blessed to have these two individuals serving us. Swedish Hospital just called and my wife, stable and improving, is ready to come home to continue the post-op healing. As important as that is to me to retrieve her now, I wanted to take a moment and extend a heartfelt thank you to Allison and Amanda and likely others that I may have missed in Tami Beyer's care. They exhibit the epitome of standards and expectations in all aspects of nursing.

- Michael Beyer, Shelton

Kudos to Dr. Pelczar and his MA-C Megan Freeman from a patient Tori Willis

“Dr. Pelczar was informative, kind, and went out of his way to schedule my surgery on a day that worked for me. Megan Freeman, Dr. Pelczar’s MA-C, was always on top of replying to my emails and calls. She helped me to get my paperwork done, answered a couple of post-op questions quickly and thoroughly & made using the portal system a breeze. The surgery staff was lovely. They are great assets to MGH!”

Special Service from the Heart Praise for Sheraldine Peralta, Patient Financial Services Representative

“You were professional, pleasant and motivated. What an awesome employee! Thank you.”

Special Service from the Heart Praise for Brad Workman, Maintenance Engineer

“You are an exceptional maintenance guy that has been in the Emergency rooms a lot lately to fix all of our broken items. We have put in several work orders in the past several months from a leaking faucet to a broken fridge handle and you are always willing to go the extra mile to get things taken care of. Our ice machine gave out and you came in to help fix it, even went to Ace Hardware for the part that was needed. The ED team really appreciates all you do for us, and always with a good attitude and a smile.”

Special Service from the Heart Praise for Blanca Rivas Perez, CNA

“I wanted to thank you for the spectacular experience you provided to me during my preceptorship at Mason General. You were not only kind and helpful, but you truly stand out as a remarkably hard worker and dedicated staff member. I was impressed with the attention you showed to the patients. You are always genuinely happy to help your patients and coworkers, in addition to completing other responsibilities. You are a valuable asset with the population served by the hospital.”

Special Service from the Heart Praise for Diana Franckowiak, Licensed Physical Therapist Assistant

“You helped me with my knee and the exercises. You were gentle and compassionate. Thank you.”

Special Service from the Heart Praise for Dr. Matt Woods, DPM, Podiatry

“Thank you for coming to ED and working on a patient. Your help was tremendously appreciated!”

Special Praise for Dr. Rose Ann Rayos from Social Media

I would like to post anonymously on your page about a staff member if possible. Dr. Rayos has been my children’s primary care pediatrician since 2017 and I really enjoy how personal and funny she is. She has no problem putting me in my place and we joke often when I bring my children in to see her.

However, I saw a different side of her today. Dr. Rayos usually works about 8am-4:30pm and last night she came down to see me and my wife before she left for the day as we had a baby at the Birth Center. She did her usual joking and even signed our baby book before she left for the day.

About an hour or two later, I was surprised to see Dr. Rayos back at work. This time she was on a mission and was working. There was an emergent situation that she was called in for and I’ve never seen that serious side of her. By my best count, she had worked for 24 hours straight.

As I woke up from a short nap, I heard Dr. Rayos’ voice in the hall. It was about 2:30 am and I poked my head out to say good morning and she looked very tired but she had her usual smiley happy face.

It was at that moment that I realized she was not human and was instead, a super hero. Please take this time to acknowledge her for her amazing hard work and dedication to her profession.

Most average parents/patients see her as a Monday-Friday doctor. I was used to seeing her not only as that but also a very personal doctor that I call a friend.

For the first time this morning, I saw her as the super hero she is and I was able to see a side to her most average patients don’t ever and will never see and I was also able to see why she does what she does; it is out of pure love for babies and humanity.

She is a very special doctor and we are all blessed to have her with us.

Patient Testimonial from Emergency Department Patient

I commend Mason County's hospital. I felt they all went above and beyond the call of duty! The doctors and nurses were excellent!

Social Media Testimonial:

The MGH Physical Therapy Staff has been supporting us through every single step of my son, Pride's, journey. I can never be grateful enough for their unwavering commitment and love to their profession and their people.

Recently their Speech pathologist and Occupational therapist took a special in-depth course on Food Therapy specifically to help Pride and another girl.

We are just so grateful to Jennifer Owens and Tawnie Easton, they are Godsends.

  • Maria Littlesun on her son, Pride Blessings Littlesun’s, treatment

Kudos to Rosalyn Griffin, RN, and Jennifer Hurlbert, RN - Service from the Heart Commendation

“A huge thank you to everyone that helped take care of my son these past few days. You are all excellent caregivers!”

Praise for Dr. Carey Martens, DO - Service from the Heart Commendation

“You are the best OB. You are kind and attentive to your patients, and I was lucky to have you as a physician! Thank you.”

Praise for Dr. Andrew Pelczar, MD - Service from the Heart Commendation

“You were extremely professional, and treated me with kindness and respect. Thank you.”

Praise for Dr. John Clayton, DO - Service from the Heart Commendation

“I liked this provider very much. He treated me with kindness and respect. Thank you.”

Praise for Dr. Andrea Martin, MD - Service from the Heart Commendation

“You were the most personable, knowledgeable and down to earth doctor I have ever had. Thank you.”

Praise for Dr. Carey Martens, DO - Service from the Heart Commendation

“I would have followed you anywhere from Aberdeen. You are the best!”

Special kudos to the Emergency Department - Service from the Heart Commendation

The ER staff was fast and efficient. I was seen on a Friday night and got in quickly. Very quick to respond to my condition. Everyone was so helpful.

Google Review on Mason General Hospital

They did my lower back surgery there at this hospital, Mason General in Shelton. It was really nice and I loved all the nurses and I think I would go back for more surgeries if I had to go to a hospital ... I appreciate everyone of you nurses that helped me.

Google Review on Mason Clinic

This is so much better than the previous clinics that I’ve been to. Same doctors, but significantly better experience. I love Dr. Hamilton and I love the setup of the new building!!

Google Review on MGH Olympic Physicians

Jennifer Nelson and Katie Hackney are both amazing. Been seeing them both going on 5 years. and Angela (Jennifer Nelson's nurse) is awesome, too.

Patient Testimonial

I was in your care in September 2014, suffering from a collapsed lung. Due to the COVID-19 outbreak, my health is in constant alarm. Thank you for your time and thank you for saving my life. When I was in your care I was treated with love and respect. I'll never forget how caring you all were. From the EMTs down to the nurses. From the bottom of my heart, thank you.

Kudos to Ron German

My husband received excellent care. A special shout out to Respiratory Therapist Ron German who gave us an education along with therapy.

Patient Testimonial Robbins
From May 21, 2020 Shelton-Mason County Journal

Special Kudos to Mason Health Nurses

My grandma Marcy was in the ICU at Mason General last May, and I was there day in and day out at the hospital with her. Mason Health holds a special place in my heart. We could have picked any hospital and any clinic. I got very close with a lot of the nurses, and they were just so amazing. They cleared out a room for me to sleep in, they brought me meals and comforted me. I will never forget them. When there was nothing left we could do, my grandma wanted to go home to pass and so Mason Health arranged a special ambulance to bring her home. She was only with us for another 6 hours. I am so grateful for my family's experience at Mason Health.

Thank you to Geri Bell, Lab Assistant

We both appreciate and love how compassionate and pleasant you are when we have our blood drawn. You are so experienced in what you do.

Thank you to Jessica Steiner, Lab Assistant

You did such a great job of drawing blood; I didn’t feel a thing. Thank you.

Kudos to the Outpatient Surgery Staff

I want to express my heartfelt thanks to you. I could not have been given such a more caring person. You deserve to be recognized.

Thank you to Dr. Andrea Martin

I had the best care I believe I could have received! Being a first time mom it is very scary, and I feel fully confident now with the wealth of knowledge I received. Thank you for taking such amazing care of me and my sweet boy.

Special Commendation for Emergency Department nurses and staff from Mason County Sheriff's Office

Today, I and Central Mason Fire and District 6 personnel responded to an overdose ... (the patient) was transported to the Mason General E.R. via Central Mason EMS. Whine en route, the aid unit stopped and they had to intubate the patient. We ran code from Purdy Canyon to the Hospital. At the Hospital, the patient crashed and CPR was started. I noted the entire ER staff immediately stopped what they were doing and began to assist. I saw several nurses start and continue CPR on the patient. The patient regained a heartbeat and they continued medical treatment. The amount of cohesion and teamwork I saw showed how they work as one to save lives.

The doctors and nurses at the ER rarely, if ever, receive recognition for the amazing life-saving work they do. Today, Fire, EMS and ER staff came together as a team and saved a life.

I saw the professionalism, dedication, partnerships and respectful values displayed today by these professional men and women.

I believe these men and women should be recognized for their dedication to saving the lives of the citizens of Mason County.

Respectfully submitted,

Mason County Sheriff's Office

Thank You Letter to Rehabilitation Services Department

The purpose of this letter is to express my appreciation for the excellent care I received from the Mason General Hospital physical therapy group. Their outstanding professionalism, knowledge and ability to apply that knowledge were extremely effective in rapidly returning me to a normal life after my knee replacement on January 28 of this year, two days before my 87th birthday.

Special thanks go to their supervisor Cheryl Woods ... and PTA Keith Schmidt. It was amazing how their professionalism buoyed me back to normal, confident and painless use of my leg, and so quickly. This community is most fortunate in having this exceptional talent within our midst. Thanks to all in that organization.

Thank you to the Emergency Department

We were visiting from Alaska for Allyn Days and my 15-year-old son, Ian, had shortness of breath and an irregular heartbeat one night. We went to the MGH Emergency Department and everyone was awesome as soon as we got there. They moved us back to triage right away and back to a room quickly. Our X-ray tech handled us with kindness and laughter. The nurse was hilarious. They were really fast. My son was fine. You would expect us to have to be there for a long time, but it wasn't long at all. I was impressed and super happy with our service.

Thank you to MGH Walk-In Clinic and ER Department

“Mason County, you have a great resource in Mason General Hospital. I have bladder cancer and had major surgery at St. Joseph’s Medical Center in Tacoma on April 15. On May 24, in spite of my vitals all being normal, my visiting nurse urged me to go to the MGH Walk-In Clinic because I was not getting any better. I wasn’t getting worse, but I wasn’t getting better. My body was burning muscle and I wasn’t eating. My friends also talked me into going. After five minutes of working on me, the provider at the Walk-In Clinic put me in a wheelchair and told me to go across the parking lot to the emergency room at Mason General Hospital. My friend drove me and immediately I became the first priority in the emergency room. I went in and out of consciousness. A doctor came in and told me, ‘They want your driver to drive you to St. Peter’s emergency room in Olympia … oh, that’s not right.’ And he walked right back out. I can only imagine the emergency room doctor arguing with the insurance company on the evening of the beginning of a three-day holiday weekend. Eventually, he told me that an ambulance was coming to take me to St. Joseph’s in Tacoma. I spent 10 nights at St. Joseph’s. I was in AFib, had a raging urinary tract infection and sepsis. This all began with someone in the Walk-In Clinic and continued with a doctor in emergency care who would not back down. Mason County, you have a great resource in Mason General Hospital, especially the people. Please honor them, respect them and support them.”

Online Patient Review from Social Media

I recently spent 10 days in hospital at Mason General. I received excellent comprehensive care from all the medical staff on the Med Surg floor, in radiology, emergency and from Dr. Clayton and staff at MGH Surgery Clinic. Could not recommend MGH and its partner physicians more.

Kudos to the Cancer Support Group

"I started attending the cancer support group through Harmony Hill and Mason General Hospital. I read about the group in January and had three cycles of chemo after my first initial, major surgery on Feb. 21, so I wasn’t able to go until April. Karen Hilburn happened to be there that afternoon. I knew immediately this was a group that would be very helpful for me and my after care. What stood out was the warmth and the acceptance and the fact that the group was a therapy situation, all confidential. The people sharing were very open. I felt comfortable my first night due to the warmth of the facilitators and the graciousness and the Pershing Room setting itself. It’s a very calming situation.”

Thank you to Jennifer Anderson, RT, and Jeanie Croft, RT, in Respiratory Therapy

“Thank you so much for being more like family. You have always treated me and my family wonderfully. I love you ladies from the bottom of my heart. Thank you for being here and taking care of me."

Kudos to receptionist Tonia Lewandowski in the Ankle & Foot Clinic

“You are a fantastic employee! Thank you for helping me and solving every problem. You went above and beyond and called other departments. You called me back within 5 minutes and I was so extremely pleased. You are an excellent employee and I want to give you a thumbs up.”

Kudos to Rehabilitation Services Director Cheryl Woods, physical therapist Jeff Frisse and licensed physical therapist assistant Diana Franckowiak - Service from the Heart Commendation

“My encounters with these three Rehab Services staff was the most positive and I found the caring, can do manner and forthright honesty and dedication of these folks inspiring and conducive to my own betterment throughout my involvement with their program. I will certainly recommend the Mason PT program accordingly.”

Kudos to the Diagnostic Imaging Department Staff & Mammography Team Member - Service From the Heart Commendation

“I had a mammogram and I was so impressed by the speed and efficiency of the entire staff. The entire process, from the time I arrived, took only 20 minutes. The staff was very professional and friendly. The new mammo machine is great!”

Patient Kudos given to staff at Mason General Hospital, MGH Olympic Physicians and the Environmental Services Department

"I could not have asked for better care, they were all so special. I have been to a lot of hospitals and this is the best! Special thanks the Environmental Services Department for keeping my room so clean."

Online Patient Review from Social Media

My family and I love this place, and have seen just about every doctor for just about every reason. I have two daughters 4 years old and 17 months. They are very willing to work with you for charity care, payments. My husband has gone to them since he was a kid. It is super cool that they just got a new computer system that connects to mason general so you can see ALL of your medical records, from the clinic to the hospital, online!

“Thank you for the assistance you provided to a mother in need when her car broke down on the main street outside of the hospital. She had her three small children in the car and was attempting to get them out and to the curb for safety. As it turned out, the children are patients at OBP (Oakland Bay Pediatrics). The use of your Spanish speaking skills assisted in calming the mother and helping direct her to a safe area. Your caring concern for a member of our community and her family has not gone unnoticed.”

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