Cultural and Language Services
Services Mission
To contribute to the well-being of non-English speaking patients, families and communities through a partnership that promotes culturally-sensitive care.
Services Available to Mason General Hospital & Family of Clinics Patients:
- Interpretation services at Hospital and Clinic visits
- Cultural Mediation: Facilitating clinical encounters that involve cultural differences
- Teaching patients how to navigate the healthcare system
- Helping patients to access the Hospital Program for Uncompensated Care
- Advocating for patients
- Promoting the continuity of followup care
- Assisting with forms and applications
- Información para los Pacientes y Visitantes del Departmento de Emergencia
Services Available to Mason General Hospital & Family of Clinics Providers:
- Interpretation
- Cultural Mediation: Facilitating clinical encounters that involve cultural differences
- Cultural Consultation: Consulting on cultural issues affecting the care of a particular patient
- Providing Spanish classes for healthcare providers
- Educating clinical staff on how to work with interpreters
- Providing cultural information about a variety of topics including:
- Health beliefs
- Traditional health practices
- Explaining diagnoses to patients
Services Available to Communities:
- Working with the communities to identify and remove barriers to healthcare at Mason General & Family of Clinics and in the wider community
- Responding to requests for education about diabetes, asthma, depression, and other topics
- Providing medical interpreter training once a year that is free and open to all community members who are bilingual in Spanish and English
If you have any questions or if you would like more information about our medical interpretation training, please call Paulina Alanis at (360) 427-3679 or send an email to palanis@masongeneral.com