Mason General Hospital Visiting Hours

8:00 am to 8:30 pm, daily


Mason General Hospital
(360) 426-1611
Toll-Free (855) 880-3201


Physical Address:
901 Mountain View Dr
Shelton WA 98584

Postal Address:
PO BOX 1668
Shelton WA 98584

Our Family of Clinics:

Credit Cards

Mason General Hospital & Family of Clinics accepts MasterCard and Visa. We will accept credit card payments in person, by phone or by mail as long as the appropriate numbers are provided.

Finance Charge

Mason General Hospital & Family of Clinics does not charge a finance fee.

MGH Business Office


Customer Service Hours

Monday thru Friday

8 a.m. - 5:30 p.m.


8 a.m. - 4:30 p.m.

Walk-in Hours

Monday thru Friday

8 a.m. - 4:30 p.m.

Effective September 1, 2015


(360) 427-9547


In keeping with our mission statement “…conserve patient and community resources through a sustainable, financially viable, coordinated system of health care delivery,” Mason General Hospital & Family of Clinics wants to help make healthcare affordable. No one in need of emergency medical attention will be turned away, regardless of race, national origin, or financial status.

Prompt Pay Discount

A "prompt pay" discount will be granted for self-pay accounts where the Hospital is not required to bill any insurance.  The discount amount is 25% of the total balance due.  The account must be paid in full within 30 days from the date of the first bill in order to be eligible for this discount.  The request form for the discount is included with your initial bill that is sent to every self-pay patient.

Tax Adjustment

If you own a home in Mason County, you are eligible for a once-a-year tax adjustment with a yearly maximum of $250.00.  In order to qualify, you need to complete the Tax Adjustment Request Form and provide a copy of your Mason County Real Property Tax Statement.  Only one adjustment will be applied per year within 90 days from the date the service was billed, or 90 days from the date other insurance paid their full amount.  Past due accounts or accounts in collection are excluded.  Applications can be picked up at the Mason General Hospital & Family of Clinics Admitting desk or at the Patient Accounts Office.


Mason General Hospital & Family of Clinics will bill Medicare for your service if you provide the appropriate Medicare ID number.  If it is required by Medicare, we will ask you to sign an Advanced Beneficiary Notice (ABN) for non-covered services.  For non covered services that are statutory denials (these items are listed by Medicare as not covered), you will be billed when Medicare denies and no ABN will be issued.

Healthy Options Programs

At the time of service, a Medicaid recipient must present their current medical coupon and card.  The Admitting Staff will verify eligibility prior to treatment.

Billing Questions

Email Contact Information

For hospital related billing questions, click here.
For clinic related billing questions, click here.
Humana Contract Signed - Click here to read all about it...

Important Changes to Your Clinic Bills and Frequently Asked Questions (FAQ)

We want to make you aware of changes that you may notice on your bills after you are seen for a medical appointment at some of the clinics that are a part of Mason General Hospital & Family of Clinics (MGH&FC). Please click here to learn more about the changes to our clinic billing and read a list of frequently asked questions to further assist you with understanding changes to your bills.

Cambios Importantes a su cuenta del a clínica y preguntas frecuentes

Queremos informarle sobre los cambios que usted puede notar en su cuenta cuando viene a alguna de nuestras clínicas del  Hospital General de Mason y Familia de Clínicas (MGHFC por sus siglas en ingles). Por favor presione aquí para aprender más sobre los cambios de facturación de nuestras clínicas y para leer respuestas a preguntas frecuentes que le pueden ayudar a entender mejor los cambios a su cuenta.

Payment Options Brochure

Click Here

Financial Assistance & Arrangements

Mason General wants you to understand your hospital bill. If you have any questions please call (360) 427-3601; from Allyn call (360) 275-8614 and ask for the Patient Accounts Office. A Spanish translator is available.

Charity Care/Uncompensated Care

Mason General Hospital & Family of Clinics has a Charity Care/Uncompensated Care Policy.  This policy contains the guidelines for people to follow if they need any assistance with payment of their hospital bills.  This policy applies to those who who do not have insurance AND those who have insurance, and is based on income levels. Please ask at the Admitting area or the Business Office for a copy of the guidelines and an application. Completed applications should be sent or delivered to the Business Office. 

Hospitals which are nonprofit and recognized as 501(c)(3) organizations (including Public Hospital District No. 1 of Mason County) shall limit amounts charged for emergency or other medically necessary care provided to individuals eligible for assistance under this Charity Care Policy to not more than the amounts generally billed to individuals who have insurance covering such care and may not collect “gross charges” from such individuals. See requirements WAC 246-453-040 and WAC 246-453-050 and IRS 501(r). This financial assistance update is effective for dates of service beginning January 1, 2016.

Elective services are not covered under our Charity Care Policy or the 501(r) requirements.

Our Uncompensated Care Program is based on a sliding fee schedule extending up to 400% of the federal poverty level.  In order to qualify you need to do three things:

  1. Complete the Uncompensated Care application
  2. Provide proof of income so that we can verify household income for the previous 12-month period

After all the criteria have been met, a determination will be made based on the income information.  You may qualify for a discount of up to 100% of your bill.

Charity Care Application

Solicitud para Programa de Caridad

MGH&FC Percentage of Sliding Fee Scale

MGH&FC Property Tax Allowance

Credit Policy

Financial arrangements must be made prior to admission for any pre-scheduled services.   A deposit will be requested for emergency services. For those with insurance coverage, co-payments and deductibles are expected at the time of service.  If payment arrangements are needed, they must be set up within 15 days from the date of service.  Payment arrangements are required whenever the bill cannot be paid in full at the time of the first billing statement. The guarantor is responsible for making appropriate financial arrangements with the Business Office.

If payment arrangements are needed, the payment schedule is as follows:
Balance:Months to Pay:
Up to $74.99 1
$75.00 - $149.992
$300.00 – 499.996
$4000.00 and up36

Workman’s Compensation

For services that are the result of a work related injury the Business Office will need the following information:

  • Employer name, address and phone number
  • Date of injury
  • Claim number, if applicable

You must notify your employer of an on-the-job injury.  Your employer will need to submit additional information to the industrial carrier. Mason General Emergency Room physicians can not help you with re-opening a closed claim.  You will need to go to your primary care physician for this service.

Auto Insurance

For services related to a motor vehicle accident, the Business Office will submit a bill on your behalf once the following information is received:

  • The name of the responsible party
  • The name and phone number of the responsible party’s auto insurance carrier and Agent name.
  • The guarantor’s auto insurance company name, phone number and Agent name
  • Any claim numbers assigned to you for this particular accident

Mason General Hospital & Family of Clinics will not wait for litigation with regard to an accident.  It will be your responsibility to pay the bill in a timely manner if insurance does not pay timely.

Insurance Information

Mason General Hospital & Family of Clinics will bill your insurance company if all needed information and a copy of your insurance card is presented at the time of registration.  At the time of registration, you will be asked to sign a form authorizing your insurance company to assign insurance benefits to Mason General Hospital & Family of Clinics. You are expected to pay for charges that are not covered by insurance such as co-payment, coinsurance, non-covered and deductible amounts. Questions regarding insurance coverage or benefits must be directed to your insurance company. Is it your responsibility to know and meet the requirements of your insurance policy for pre-approval of your hospital service(s).

Contracted Payors

  • Aetna
  • Champus (Tricare)
  • Community HealthPlan of Washington - Medicare Advantage and Washington Health Plan Only (General Assistance Coupon)
  • First Choice
  • Great West Healthcare Molina
  • Group Health HMO (SFM, Olympic Physicians, Shelton Ankle & Foot only)
  • Group Health PPO (Hospital & Clinics)
  • Health Options and PEBB
  • Healthy Options - Amerigroup, Coordinated Care, Molina
  • Humana ChoiceCare
  • Kitsap Physicians Insurance
  • Medicare Advantage
  • Noridian Medicare
  • Pacificare HMO Commercial
  • Pacificare HMO Secure Horizons
  • Pacificare PPO and EPO
  • PEBB
  • Premera Blue Cross
  • Regence, Blue Shield
  • Regence, Boeing
  • Skokomish/Squaxin Indian Health
  • Uniform Medical Plan
  • United Healthcare - Commercial Plans Only with Hospital Services
  • Washington Medicaid

If you have questions relating to a provider’s preferred, participating, network or non-network status, please refer those questions to your insurance company.  The patient is responsible for meeting the requirements of their insurance policy and all questions regarding insurance coverage or benefits must be directed to your insurance company.